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VP – Client Lead

Location: New York (Hybrid), us

Salary: $140,000 - $170,000 Apply for role

Role Description

The VP Client Lead reports to the US CCO and is ultimately responsible for delivering leadership, growth and operational excellence for Talon across a portfolio of agencies and clients. This role oversees a Client Success team and will collaborate with Talon’s internal leaders and support teams to deliver the highest levels of client service, develop effective client relationships, secure a deep understanding of client processes, priorities, and preferences, and to promote the use of OOH and Talon’s range of OOH services and solutions. The VP, Client Lead will be required to develop rigorous plans to service, grow and activate clients, which will include custom client education and inspiration programs, a “client success” approach to customer service and delivery of strategic, insight driven campaign proposals.

ABOUT US_

At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.

In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.

WHAT WE’RE LOOKING FOR_

  • Experience of servicing a range of clients at a senior level
  • Demonstrable experience of commercial capability
  • Experience of leading, managing, and inspiring multiple teams or a department
  • Significant experience in an out of home, media owners and/or agency environment
  • Full understanding of Talon’s philosophy and specialist business unit’s offerings and their benefits vs our competitors
  • Driven and self-motivated to deliver results

OUR TEAM_

Our team works in a fast paced ever evolving area integral to the core functions of the business, with the scope to build strong relationships both internally and externally in a sociable environment.

We essentially work across all clients within the Talon business in different capacities, so there is exposure to multiple clients and brands, which offers an unrivalled experience to most people within the business.

WHY US_

“Great team of people, who enjoy doing what they do, and have fun doing it.”

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships

  • We embrace change
  • We challenge respectfully
  • We lead the way

WE ARE HUMAN_

We are a diverse collection of changemakers who value respect, fairness, and integrity and expect the same in return.

  • We value collaboration
  • We are empathetic
  • We embrace individuality

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

  • We grow and learn
  • We are trusted
  • We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.

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