Lucy Baumgartner’s Talon Story: Leadership and Innovation

Outside thinking – it runs in the Talon family. We pride ourselves on being a company built on people with big ideas. People who constantly challenge themselves and the industry to re-imagine and re-invent the possibilities of what Out of Home can be. ​

In this series, we’ll be getting to know more about the people of Talon, their roles, advice and what they get up to outside of OOH. This week, we sat down with Lucy Baumgartner, our Senior Effectiveness Executive and also the recipient of the OMA’s Rising Star Award.

Explain your role? 

My main role is to provide campaign measurement solutions for our clients. I manage the measurement fieldwork with our research partners, and then create reports and run debriefs with clients, giving insight into how their campaign performed and future recommendations.   

What does a typical day at work look like for you? 

I usually get into the office early to beat the busy commute and check in on where our measurement studies are tracking. If studies have completed and we have received client data I will create reports, and if not I work on wider projects to inform industry questions. You’ll usually find me buried in our benchmark database and admiring my excel formulas.  

What do you enjoy most about working in OOH? 

I think generally it’s a very exciting channel. I love constantly pointing out our campaigns when I’m out and about (to the annoyance of my friends!) We’re also a very sociable bunch so the lunch time drinks are usually the highlight of the day. 

Most memorable moment or achievement from your time in the industry? 

Definitely winning the OMA’s Rising Star award and celebrating with all my colleagues and friends! 

Any tips or advice for someone interested in joining the industry or pursuing a similar career path? 

Don’t get too wrapped up in what you think you should do in your career. I studied history at university and absolutely hated numbers and presenting at school. Now analysing numbers and trends and presenting back to the company and clients is the largest part of my job and I thoroughly enjoy it.  

What do you get up to outside of work? 

At the moment, my favourite thing to do is look after my new niece. But when I’m released from babysitting duties I enjoy exercising and getting out of the city for walks.  

If you could quickly and easily learn any new skill, what would it be? 

Definitely learn a language, probably Italian so I could travel the country and eat my bodyweight in pasta and tiramisu.  

Share a memorable adventure or travel experience you’ve had during your free time. How did it impact your personal growth or perspective?   

I met my partner in Thailand at an elephant sanctuary after he offered me a banana – no pun intended.  

Caroline Decourcy’s Insights: A Deep Dive Inside Talon

Outside thinking – it runs in the Talon family. We pride ourselves on being a company built on people with big ideas. People who constantly challenge themselves and the industry to re-imagine and re-invent the possibilities of what Out of Home can be. ​

In this series, we’ll be getting to know more about the people of Talon, their roles, advice and what they get up to outside of OOH. This week, we sat down with Caroline Decourcy, our Insights Director, at Talon in Ireland.

Explain your role? 

I am the Insights Director for Talon in Ireland, responsible for all elements of research and insights for our market. I support our planning teams through insight rationale and justification for using OOH across all objectives, categories, and briefs. I work alongside our planning teams on new client business, pitches and OOH market updates at certain times of the year too – a varied role! I am the Talon rep for JNOR, our long-standing OOH Measurement system, a topic I am very passionate about! I am also lucky enough to work with the wider measurement team in London too.

What does a typical day at work look like for you? 

I usually start my day with my calendar, checking what’s ahead in terms of meetings and tasks due that day and week, then work through my emails and start working through my list. None of this is remotely possible without a large coffee from Butlers and a chat with everyone!

What do you enjoy most about working in OOH? 

I’ve worked in OOH for over 20 years (eek!) and one of the things I love most is the evolution of the industry, that no day is ever the same. I love OOH for its creative capabilities, and watching how we, as a team, bring ideas to life on street. Seeing clients share our work is a great feeling.  I love meeting the people who in OOH (and other media). We get to deal with so many different media partners and companies, so there’s many opportunities to meet interesting people along the way too.

Most memorable moment or achievement from your time in the industry? 

I’d have to say that award wins are a key highlight for me.  I think they showcase, not just the brilliant work we do as a company but, the calibre of our people and ideas. 

Any tips or advice for someone interested in joining the industry or pursuing a similar career path? 

OOH, while one of the oldest mediums around is definitely one of the most dynamic and fast-changing, presenting opportunities for newcomers to the field with a chance to progress, grow and – more importantly – learn. With developments in technology and data, there are so many areas of the business to choose from. There has never been a better time to join the OOH Industry!

What do you get up to outside of work? 

I love spending time outdoors and am lucky enough to live by the sea so love getting out for walks on the marina with my family. I love eating out and reading books and spending time with friends. I recently re-joined the local tennis club so working on brushing up on my skills!

If you could quickly and easily learn any new skill, what would it be? 

I’d love to be fluent in Spanish so using Duolingo to learn what I can! I’d also love to learn to play the piano.

Share a memorable adventure or travel experience you’ve had during your free time. How did it impact your personal growth or perspective?   

Going slightly off-piste I know, but my daughter was born in 2014 at 26 weeks while we were on holidays in the Algarve.  We lived in Portugal for just over 2 months until she was well enough to be transferred to Dublin. A life changing experience obviously but taught me strength, resilience and to never give up on anything you set your heart on. Not to mention learning all the medical jargon in Portuguese!  I always wanted to live abroad for a period, but in future I’ll be careful what I wish for! 😊 But an amazing outcome – so worth the fight!

Stewart Easterbrook Appointed Chairman of Talon for Global Growth

Talon, the independent global Out of Home (OOH) media agency, has appointed Stewart Easterbrook as its new Chairman. Easterbrook brings extensive experience in media strategy and will lead Talon’s board in driving international growth and technological development.

Easterbrook’s appointment comes on the heels of a successful period for Talon, highlighted by the recent acquisition of Evolve, a rapidly growing independent specialist OOH business, and the acquisition of Novus Media Canada Corp, bolstering its growth in this market and giving global access to its best-in-class buying, planning, creativity and industry-leading technology platforms. As Talon celebrates its tenth anniversary this year, the company has expanded its reach with new office openings in Asia-Pacific and the Middle East, as well as securing new investment from Equistone Partners Europe, providing capital to continue its global expansion and technical innovation.

Easterbrook is a seasoned advisor to multiple omnichannel companies in media, data analytics and technology. Since 2014 he has worked with MiQ the leading global analytics technology and programmatic media specialist. Serving as Chairman for seven years before transitioning to an advisory role in 2022, he played a key role for MiQ, successfully attracting significant private equity investments.

In addition to his role at Talon, Easterbrook serves as Chairman of Medialab Group, an award-winning agency specialising in data, digital and media planning. He is also a board member of Instrumental, the world’s leading online music talent discovery and management business, and a member of the management team that launched Content Inc., a specialist content marketing company.

Prior to this Easterbrook spent 17 years at Publicis Groupe in various senior management roles, including a five-year term as CEO of Starcom MediaVest Group UK. He later assumed the role of Executive Director of Digital Development, overseeing growth and innovation across SMG’s key European markets.

Barry Cupples, Group CEO:Talon, said: “Stewart is an extremely impressive business leader, with decades of experience guiding global media companies through expansion and transformational change. We are very proud to have him join the team at Talon at such a pivotal time, following the recent acquisitions and Talon’s commitment to both building upon this success and advancing our technological capabilities for the future. Stewart will play a vital role as we continue Talon’s ambitious growth plans.

Stewart Easterbook, Chairman:Talon, said: “Talon is an incredible business that is reshaping the OOH industry – in a short span of 10 years it has achieved great heights in terms of funding, global expansion as well as technological advancement, which is evident in its collaborations with iconic brands and media businesses. I am thrilled to be on the board and working with an exceptional team to spearhead Talon’s ongoing development and growth, positioning the company at the forefront of driving the OOH industry forward.”

Chinese citizens, the largest tourism population, are now free to travel internationally after three years of strict “zero Covid” policies.

Talon International explains what this means for OOH advertisers

After three long years of restrictions, Chinese tourists are now free to travel. Pre-pandemic, Chinese tourists spent $255 billion, making them the World’s biggest spenders. Now they can travel internationally, what does this mean for the tourism industry and advertisers looking to reach them on their journeys?

Travel 

In December 2022, China announced it was abandoning its zero Covid strategy. The next day, trip.com recorded a +254% increase in mainland China’s outbound flight bookings (compared to the previous day). Flights bound for Singapore, South Korea, Hong Kong, Japan and Thailand led the surge, making them the top five destinations following the change.

Three of these airports were announced as the world’s top 10 airports of 2023, with Singapore Changi regaining its spot at number one. A light-filled, green haven that brands itself as its own “destination” the airport provides great OOH and DOOH opportunities for brands looking to reach travellers in their favourite airport. 

A staggering 308 million tourism trips were made in the first six days of the Chinese New Year, with Shanghai’s Plaza 66 mall seeing long queues form outside luxury stores, generating over $55 billion in revenue. Their understandable desire to travel and celebrate their freedom plays a key role in this. 

2023 is set to be a big year for Chinese travel, with 60% of Chinese tourists planning to travel outside of mainland China. A survey revealed that 40% of respondents plan to travel outbound in the first six months of 2023, the majority within Asia, as well as France and Australia. 42% said they would travel outbound in the summer months of July and August, whilst 32% are planning an autumn Golden Week getaway outside of mainland China. 

The China Outbound Tourism Research Institute estimates 18 million will travel internationally in the first half of the year, followed by 40 million in the second. Luxury shopping is the third main purpose for taking a trip, behind relaxing and experiencing art, culture and history. 

Revenge Spending 

After three years in lockdown, Chinese travellers are ready to “revenge spend” after saving a record $2.6 trillion in 2022.  

KPMG’s “Luxury Redefined” research study found that Chinese consumers can be split into five different personas – luxury newcomers, status reflectors, approval seekers, luxury connoisseurs and new luxury pioneers. Across these personas, Chinese consumers were found to have the confidence to spend and are eager to purchase luxury as a means of social advancement and self-differentiation. Key themes that also emerged were digital transformation, sustainability and the need for experiential retail. 

The return and rise of the Chinese traveller, is placing travel hubs and airport environments back at the heart of clients’ media strategies to influence purchase decisions. Insights such as these from KPMG, can be used to understand exactly what these consumers want to see from brands, such as sustainable initiatives, experiential activations and brand stories. 

Across all the personas, there is a clear desire for interaction with brands. Whether it be through providing strong brand stories, in-store sales activation activities or showcasing trendy items, all of this can be achieved through OOH. 

Reaching Chinese Consumers with OOH 

As highlighted above, there are numerous touchpoints that we can use to help brands to reach their target audience: 

1. In mainland China 

After being stuck indoors, people are eager to get outside and reclaim their lives. This presents an exciting opportunity for brands to capitalise on the large inventory of OOH sites around the country and busy city areas to reach these audiences out of the home. 

Abu Dhabi was one of the first brands emerging to target Chinese audiences after restrictions were lifted. Capitalising on their newfound freedom and desire to experience new things, Abu Dhabi promoted its exciting experiences on some of the largest digital OOH screens in Beijing and Shanghai. 

 2. Airports 

With Chinese airport passengers up +35% in January and set to increase even higher throughout the year, airports are an obvious choice for brands wanting to reach Chinese audiences.  

Although there are classic OOH formats throughout the airports that brands can advertise on, experiential and sustainable initiatives will be key to attract the new personas highlighted by KPMG. It’s time to think big and think outside of the box, capitalising on the excitement of travellers looking to experience new things. 

Kicking off 2023, Johnnie Walker launched their campaign on the most impactful advertising installations on the global airport scene in Spain, Dominican Republic, UK, UAE, India, South Korea and Singapore. The ultra-premium blended whisky used some of the most eye-catching formats to reach the global travellers.  

3. Destination Cities 

Of course, airport passengers must be going somewhere. Whether they are visiting new countries for work or pleasure, there are some incredible OOH sites and activation opportunities across the globe. As travellers are “taking it all in” in these destination cities, brands can make sure that they are seen with effective OOH executions. 

De Beers announced Academy Award-winning actress Lupita Nyong’o as their global ambassador with an exciting 3D activation in the iconic Times Square. The digital OOH execution was unmissable in the iconic hotspot, popular with tourists. 

Upcoming Opportunities 

Looking ahead, Golden Week and the Chinese New Year are peak travel periods for China. Before the Pandemic, domestic tourists splurged some 650 billion yuan ($91 billion) during the 2019 Golden Week – over a quarter more than during the Chinese New Year festival. 

With 32% planning an autumn Golden Week getaway outside of mainland China, there are lots of opportunities for brands to reach travellers as they celebrate the holidays. 

The travel industry is looking optimistic. Brands are increasingly interested in targeting the global traveller and being even more present in premium environments with high dwell times. The customers’ expectations around sustainability and experiences are making the airport space extremely relevant, and some brands are already taking advantage of it.  

Airports have taken the pandemic as an opportunity to renovate and enhance their space, to propose more flexible solutions that are continuously more aligned with customer’s expectations.  For more information, please contact marketing@talonoutdoor.com or get in touch with your Talon International representative to discuss OOH opportunities targeting Chinese travellers.

Empowering Leaders: Talon’s International Restructure

Talon International is excited to announce a team restructure to support the continued growth of our international business.

Camille Uzan, who joined the business from Dentsu in 2022, and Callum Banville, formerly Client Director, have both been promoted to International Business Directors, taking joint leadership roles with immediate effect.

The Talon International team serve as a centralised hub connecting over 20 Talon and partner offices around the world, enabling us to plan, buy and execute client campaigns in over 100 markets worldwide.

Camille and Callum will utilise their extensive experience across international client management, strategy, commercials, and operational excellence to lead the team and deliver world-class international campaigns for our clients – navigating global currencies, time zones, language barriers, audience segmentation, creative optimisation, legislative challenges, and multiple stakeholders.

The restructure of Talon International follows the departure of former Client Services Director Tom Perrett who has left to take up a new role in OOH sales.

Adrian Skelton, Managing Partner, Talon International said, “I am delighted to have promoted both Callum Banville & Camille Uzan to International Business Director. Outside thinking runs in the Talon family and the opportunity to promote two excellent individuals showcases Talon’s people-focused philosophy. Together, they will lead Talon International and ensure we continue to deliver the best-in-class service to our international clients.

I’d also like to thank Tom for his instrumental role in launching and developing Talon’s international capabilities and delivering unprecedented growth in a relatively short space of time. All of us at Talon are very grateful for his unwavering enthusiasm, passion and loyalty – he will no doubt be a fantastic success in his new role.”

Talon International Unveils Global Realignment

As part of a global strategic realignment at Talon, from today Plexus will become Talon International.

The same trusted team of experts you know, the same high-level service you expect and the same global independent OOH network that is still the biggest in the world.  All brought to you more efficiently and effectively under one unified brand synonymous with pioneering innovation and quality in Out of Home – Talon.

The world of Out of Home media is changing fast, and Talon is proud of our contribution to driving this evolution over the last decade. Talon’s ongoing dedication to offering our clients best-in-class planning, buying, creativity and technological solutions, ensures we deliver the best experience and outcomes for our clients on a global scale.

Nothing defines this global commitment more than the Talon International team who serve as a centralised hub connecting over 20 Talon and partner offices around the world, enabling us to plan, buy and execute client campaigns in over 100 markets worldwide.

We are excited to take this next step on our journey with brand partners both new and old – to discuss the new opportunities this future holds, contact the team at

firstname.lastname@talonooh.com

Alternatively head to the Talon International page to see first-hand what this new direction has to offer.

Talon, the global independent Out of Home (OOH) media agency, today unveils a company rebrand as it continues its ambitious global expansion and commitment to being the global OOH media agency of choice.

Approaching its tenth year, Talon, which works with global brands such as Diageo, BBC, and McDonald’s, as well as leading agencies Omnicom, Havas, and Stagwell, delivers the most effective, innovative, and creative media solutions for OOH at global, national, and regional levels.

Talon’s Rebrand and People-First Approach

Talon’s refreshed manifesto and its people-first approach is driving the rebrand, which has creativity, effectiveness, measurability and sustainability at its heart. The world of Out of Home media is changing fast and Talon is proud of its contribution to driving this evolution through its technology and expertise. The new manifesto confirms Talon’s dedication to offering its clients best-in-class planning, buying, creativity, and tech solutions, and ensuring that it delivers the best experience and outcomes for its clients globally.

As part of the rebrand, all existing Talon brands will be brought together with one distinct voice, including its creative arm, Grand Visual, and Plexus – the largest independent global OOH planning and buying network covering 100 markets internationally – which will rebrand to Talon International.

The rebrand will be applied to every element of the Talon business and includes a website relaunch that showcases Talon’s work to transform OOH – from a legacy medium to one that is highly effective, data-driven, creative, and measurable – delivering proven effectiveness for clients.

This follows another incredibly successful year, which saw the company strengthen its presence with new office openings in North America, Asia-Pacific, and the Middle East. It also secured new investment from Equistone Partners Europe, providing capital to continue its global expansion through strategic acquisitions, as well as driving further technological innovation.

Sarah Parkes, Chief Sales and Marketing Officer, says: “Talon has changed a lot in the last nine years, from our humble beginnings as an independent challenger brand in the UK OOH specialist market to where we are now – the largest independent global OOH agency with an ever-increasing international footprint. We’ve invested in our people, in building market leading proprietary technology, and now we have further invested in our brand. Re-booting our brand look, feel and tone of voice takes Talon’s unique energy and spirit out into the world, and brings the Talon global family together with one voice.”

Talon – The Screen @ Leicester Square, London, Ocean

Talon – Times Square, New Tradition, New York