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London, 22nd February, 2024: Talon, the global independent Out of Home (OOH) agency, today announces the appointment of Sue Frogley as Group Chief Executive Officer (CEO) to lead the business globally as it targets further growth and expansion.

Frogley is an accomplished industry leader with over 30 years’ experience growing successful global media businesses. She will join Talon from Publicis Groupe, where she was CEO of its media arm in the UK for over six years. Under her leadership, Publicis Media UK grew into a £2bn+ billings operation, thanks to several new business wins across its media agencies Zenith, Starcom and Spark Foundry. Before that, Frogley was President of Global Client Solutions at Publicis Groupe and previously spent over 13 years at Dentsu (then Aegis Media), where she held several global leadership roles, most latterly as Global President of Commercial Operations.

This appointment follows a rigorous selection process.  Frogley will report to Stewart Easterbrook, chairman and joins Talon’s global board.  Eric Newnham, who has acted as interim CEO for the past few months, will revert to the role of Founder and strategic advisor to the board.

Frogley is the latest in a series of new senior hires, signalling Talon’s commitment to ongoing strategic growth worldwide. Last year, Stewart Easterbrook joined as Chairman, the appointments of Mike Saunter as Chief Financial Officer (CFO) and Henry Lucas in the newly created role of Group Chief Commercial Officer soon followed.

Frogley’s appointment follows a period of significant growth for Talon, which celebrated its 10th anniversary in 2023. Since Equistone Partners Europe, one of Europe’s leading mid-market private equity investors, invested in the business in July 2022, Talon has completed the acquisition of Evolve, the fast-growing, independent specialist OOH business, and the acquisition of Novus Media Canada Corp (now Talon OOH Canada).  

In her new role, Frogley will focus on further international growth, driving Talon’s digital capabilities and awareness of OOH as an effective, creative, data-driven media channel.

Stewart Easterbrook, Chairman, said: “Sue is a formidable and dynamic leader with a wealth of experience leading global media businesses.  I am thrilled to have someone of Sue’s calibre leading our business and look forward to working with Sue, and with our teams, to drive further growth in the scale and ambition of Talon.”

Sue Frogley said: “I have long admired Talon’s proposition, ethos and trailblazing spirit to challenge perceptions and drive growth in the OOH sector. Over the past 10 years, Eric has developed a talented team that has successfully built a unique and expanding global business that holds an enviable position in the industry. I can’t wait to get started and help unlock even more growth potential and shape Talon’s next important chapter.”

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New York, NY – February 20, 2024 – Talon, the global independent Out of Home (OOH) media company, and Out There 360, the Luxury Out of Home Independent Agency announced today that they have formed a strategic North American partnership to develop and execute data-driven, creative, and measurable OOH campaigns for luxury advertisers. 

“OOH remains a strategically vital medium for brands operating in the high-end market,” said Barbara Valensise CEO of Out There 360. “Talon is at the precipice of OOH transformation with proprietary data-driven tools and technologies that develop best-in-class creativity and drive measurable ROI at every step of the funnel. Being supported by a trusted and established local partner aligned with our values and approach to clients will enable us to deliver impactful and efficient ad experiences.”

Out There 360 provides bespoke omnichannel strategic solutions and a range of interdisciplinary communication services for high-end brands, from the development and production of creative concepts to delivery on traditional and innovative media. Headquartered in Milan, Out There 360 has extensive experience in the luxury fashion space, including partnerships with several of the most prominent luxury brands.

Talon will be fully integrated into Out There 360’s North American strategy and planning process, maximizing OOH’s impact and effectiveness for clients in this key region. Powered by best-in-class proprietary tools and technology, Talon’s suite of solutions will enable Out There 360 to capitalize on a transformed, innovative medium. 

“Our partnership with Out There 360 will be rooted in collaboration with the shared goal of unlocking the creative and brand building power of OOH for Out There 360 world class clients and partners across North America,” said Sarah Parkes, Group Chief Sales and Marketing Officer, Talon. “As an advanced media channel that delivers reach, frequency, creativity, and results, OOH is unrivaled for brands to bring their stories and experiences to life at a meaningful scale.”

According to Statista, luxury goods sales in the United States have rebounded strongly, driven by increased consumer confidence and a growing appetite for high-end fashion and accessories. Latest projections from Bain & Company put the global luxury market at $1.65 trillion.  

Adds Parkes, “our integration with Out There 360 will ensure its leading luxury brands will have dedicated teams across key North American markets to execute OOH campaigns that engage consumers and deliver greater impact and outcomes.”

About Talon

Talon is a pioneering global independent Out of Home (OOH) media agency focused on delivering effective, creative, data-driven integrated OOH communications. Combining independence with a collaborative approach, Talon promotes open and transparent working relationships between many of the world’s leading agencies, clients, and media partners. Headquartered in London with offices in Canada, Dubai, Dublin, Frankfurt, Manchester, New York, and Singapore, Talon delivers expertise at global, national, regional, and local levels. Additionally, the agency has built a global OOH planning and buying network – Talon International – covering 100 markets across the U.S., Europe, Asia, and Latin America. For more information, please visit www.talonooh.com and follow us on Twitter and LinkedIn.

About Out There 360

Out There is an advisory firm that offers a range of integrated services for luxury brands, from go-to-market strategy to digital and physical brand communication, corporate social responsibility, and tech solutions. Out There 360 success is rooted in the continuous advisory that is offered to all clients. Headquartered in Milan, with local partners in Asia and North America, Out There 360 has a uniquely informed global perspective, aimed to create and advance a market-leader position for brands operating in the high-end market. For more information, please visit www.outthere360.com and follow up on LinkedIn.

GWI Connecting the Dots 2024

By Ellie Reeves, Effectiveness Executive 

It’s largely unsurprising that the key trends we’re due to see for consumers in 2024 can be encapsulated by two feelings: fatigue and distrust. In the now familiar narratives of economic recession, global instability, and the rise of artificial intelligence, GWI’s annual “Connecting the Dots” conference sought to look at how advertisers and brands can utilise consumer research to maximise their performance in tough times. With panellists from Meta, Snapchat and Endeavor Analytics, adaptability and transparency weren’t just recommendations, but requirements for brands across the year.  

Transparency and Communication 

Growing distrust in media and news sources in a year of multiple elections, and consumer concerns around AI, will likely preface every publication and event for the rest of 2024. Consumers are increasingly scrolling past news articles and are sceptical of what they do see, driving quality and transparency as the core values that brands will have to emphasise in order to stand out. While concerns around AI are at their peak, an open dialogue with different consumer segments on their attitudes towards AI will be key to pursue opportunities in the field. As only 1 in 10 consumers feel it’s inappropriate for brands to make a statement on public policy, honestly speaking on the current climate is a demand from consumers (GWI). Light-hearted content is an important way of being there for the public, but this can’t go without substance.  

Explored by Peter Field, trust has become an increasingly important factor in purchasing decisions, rising from 7th to 2nd most important driver of profit in the last ten years. It’s an area where OOH has had longstanding success – as a public medium, consumers are more confident in brand messaging, particularly in comparison to perceptions of the unregulated digital space. At Talon, we see an average +6% increase in brand trust after consumers have been exposed to an OOH campaign (Talon Benchmarks). While trust has long been considered a ‘soft’ metric, de-prioritised in favour of sales and ROI, its importance has re-emerged for consumers and the industry alike.  

Diversifying Audiences 

With brands looking to maximise the value of their media investment, diversifying audiences will be incredibly important. The growing fanbase of combat sports was an interesting example here, with the sport seeing a +19% y-o-y growth in young parent viewers after its employment of short-form video (GWI). Adopting new partnerships and finding different angles to reach new audiences was a key recommendation. Another example was the -29% decline in vegans in Europe since 2021, as sustainable choices are increasingly considered unattainable in the cost-of-living crisis (GWI). Plant-based brands were therefore encouraged to target nutritious-conscious audiences and alter their messaging accordingly. 

The undervalued Baby Boomer audience was also toted, positioned as a segment with money, an expanding online presence, and active purchasing habits. Significantly under-represented in both the workforce and material of the advertising industry, this age group have long been sidelined. When they are featured in ads, they tend to be cast in domestic settings – largely irrelevant to the 1 in 4 Boomers who say they’re focused on their career (GWI). Smarter brands will therefore lean into the purchasing power of this audience by ensuring inclusion and representation in their strategy.   

Though high reach has historically been a key advantage of OOH, audience-first planning means it’s not just a broadcast channel anymore. Cutting audiences by age and gender is a largely irrelevant strategy, where behavioural and attitudinal trends are much more reliable to establish and target audiences. Activating programmatically with Atlas means our clients saw an average +45% uplift in on-target audience impressions in 2023, with +15% stronger levels of brand relevance felt (Atlas Benchmarks; Talon Benchmarks). Combining high reach and high relevance is a key strength of OOH, particularly as the post-cookie landscape struggles. 

Go Back to What Works  

2024 has already been a huge year for traditional broadcasting; the finale of Traitors received close to 7 million views when aired, and Luke Littler’s appearance in the darts’ World Championship Final was Sky Sports’ most watched non-football event in history. While ad revenue for TV has consistently declined over recent years, January did reiterate the channel’s power – particularly as the digital landscape is being re-shaped. With investment pouring into digital, serving to increase clutter and decrease cut-through, traditional advertising channels are receiving more engagement.  From the IPA Databank, we can see that adding OOH to linear TV increases the latter’s effectiveness by +17%, and as both engagement with and trust for traditional channels grow, combined activations are a key strategy for brands.      

The end of third-party cookies (though not explicitly mentioned) underlay these discussions – and no doubt spoke to the renewed importance of consumer surveying for brands. Snapchat’s Hannah Richardson noted that advertisers have historically been leaning into what was easily measured, rather than what should be measured, and changes in privacy regulations are a fortunate shift for advertisers to reconsider their approach. Falling back on traditional measurement frameworks like MMM and measures of incrementality will be how brands move forwards. ‘Test and learn’ seemed to be the motto for brands in 2024, calling for focus on what wouldn’t have happened without media investment.   

Moving Forwards  

Emerging from the panel was the importance of consumer centricity when fighting for both share of attention and share of wallet. Communicating with consumers and aggregating consensual data will be more important than ever by the end of the year, and using these insights to test and measure media strategies will be the new normal post-cookie. With more sources than ever before, data is proving to be the guiding light for brands – though instinct and creativity can’t be forgotten. 

As a passively consumed channel that the general public largely opt into engaging with, OOH offers a unique space in contrast to the oversaturated digital market. Creative employment of the medium, with contextually relevant messaging and audience-led planning, are key strategies to effectively and positively cut through. While OOH has proved it’s about more than just driving brand fame, it’s still a key strength. And as marketers are encouraged to go back to what works – and what can prove it works – 2024 looks to be a good year for OOH.

We recommend reading our 2024 OOH Trends & Predictions blog next!

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By Lucy Baumgartner, Effectiveness Manager.

There’s no avoiding the news on the UK cost-of-living crisis. Whilst consumer confidence has risen from an all-time low point in 2022, still only 30% of the UK feel confident that their finances will be ok, with 66% feeling concerned with keeping up with the cost of living. So how should brands be adjusting their marketing strategies to support customers through the current economic situation?

One simple way is by using monetary offers and deals within campaigns. Promotional messaging that taps into the economic context we are living through can demonstrate a brand’s empathy in a truly authentic way. Industry research has shown that delivering contextual messages and content that explicitly calls out a relevant moment in time can deliver an average increase in brand response of +32%. Failing to engage in the conversation risks brands appearing tone deaf and isolating themselves from consumers. 

A much more customer-focused approach is particularly pertinent in the world of Out of Home (OOH). As a low dwell time media channel, it’s important to utilise high impact messaging to effectively grab consumer attention and drive engagement levels.  

Benchmark analysis of Talon OOH campaigns has revealed that the inclusion of monetary offers and deals has significant impacts on brand metrics, particularly lower funnel. Comparing creatives with and without monetary offers, those with deals see 4X stronger levels of brand preference, 2.3X stronger levels of consideration and 1.3X stronger levels of purchase intent.  

These positive trends across brand metrics are further reflected in visual engagement shown in creative testing, headlines that include monetary deals can deliver up to +28% stronger levels of fixation. 

This strong engagement and fixation on promotions and deals means the messaging resonates with consumers, with some even able to actively recall the figures included within deals and promotions:

And for those marketers concerned that deals and offers could devalue their brand, analysis shows that the inclusion of promotional messaging actually drives perceptions of brands as high quality by 1.8X, brand trust by 1.3X and as a brand for me by 2X.

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With price and value remaining at the forefront of consumers priorities, it’s critical for marketing strategies to tap into current consumer sentiments. Ultimately, delivering highly relevant promotional messaging across OOH will result in stronger relationships with consumers and long-term impacts for brands.

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The Year Ahead Breakfast Briefing, in collaboration with Talon, provided an insightful glimpse into the expectations and strategies of the marketing and creative industry for 2024. The event, hosted by Campaign, brought together industry leaders who share our passion for all things creativity, technology, and effectiveness.

The event saw editors from Campaign talk to leading brands, agencies and media companies about how they plan to grow despite soaring costs – and how they are supporting their customers and employees. Marketing and Creative industry leaders were asked what they want and expect from 2024 and examined some of the key growth drivers. Priding ourselves on big ideas and re-imagining and re-inventing OOH, partnering with Campaign for this event was the perfect fit for Talon. 

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Kicking off the event, Jay Young, Managing Director at Grand Visual, looked ahead to what 2024 has in store; anticipating longer evenings, record-breaking growth in women’s elite sport, the influence of Gen Z, powering AI sustainably and a rise in more people prioritising themselves and their wellbeing.  

Flying the flag for OOH, Jay encouraged the audience to “think outside” in 2024, reminding them that: 

The Year Ahead

The outlook for 2024 was optimistic across all four panels, with interesting thoughts from each. Nishma Patel Robb (Google) challenged conventional measurement approaches: “What are we actually measuring? How many agencies have heard they want to do a ‘barbie,’ with a sense of always being on. How is that measurable?”

Toby Horry (ITV) emphasized the importance of a solid brand foundation with a rising standard of expectations from consumers: “We must reinforce that marketing is a driver of sales, growth and profit. Making sure that marketing is seen as a critical component of business success.”

Jessica Tamsedge (Dentsu Creative) urged the audience to build brands in the spaces where people spend their time: “People are willing to give brands more time if you make them care enough. How do we celebrate work that doesn’t fit in these spaces? There are cultural ways to create conversation!” 

Chaka Sobhani (Leo Burnett) exclaimed: “It’s time to get f**king optimistic, it’s going to be a good year. We need to get more comfortable being uncomfortable and embrace more technology, viewing punchier budgets as a creative opportunity.” 

Dan Dawson (Grand Visual) emphasized the influence that creativity has: “We have the opportunity to influence people as they go around their everyday lives in the real world, it’s something to be excited about.” Kris Boger (TikTok) looked at the year ahead for media, “This year, brands can make the most of micro moments,” said Boger. “We’re all looking for what’s next after ‘delulu’ and ‘Roman Empire.” 

The world of OOH media is changing fast, and the boundaries are being redrawn. The Year Ahead Breakfast Briefing provided an insightful glimpse into the expectations and strategies of the marketing and creative industry for 2024. It was incredible to kick off the year with likeminded people with our trail-blazing spirit. Here’s to 2024!