Platform Operations Support Engineer

Role Description

As a Platform Operations Support Engineer at Talon, you'll ensure the smooth operation of the platforms stack by offering technical and functional assistance. Your role involves diagnosing and resolving issues, collaborating with both business and engineering teams to enhance the system, and proactively identifying opportunities for improvement. You are expected to work in a shift pattern to support North American users in Eastern Standard Time, providing user support, conducting troubleshooting, and contributing to system enhancements to maintain efficiency and effectiveness.

A DAY IN THE LIFE_

You will be working on support tickets that come through via email and service desk portal and also providing help in person. Some of the common tasks involve creating a login for internal and external users, troubleshooting issues, answering user queries, training the Media owners when requested, testing and deploying an application, raising bugs and defects with the developers, and keeping the application data up-to-date.

You’ll spend your time ensuring that users are updated regarding their tickets and closing them when work is complete. Completing weekly and monthly tasks. Keeping documentation up-to-date and sending out comms if there are issues.

WHAT WE’RE LOOKING FOR_

  • Proven experience in an application support role or similar technical position.
  • Familiarity with Agile and DevOps methodologies.
  • Proficiency in using DevOps tools like AWS, Terraform, and Docker in production environments.
  • Experience with continuous integration/delivery practices and performance scanning tools.
  • Excellent verbal and written communication skills.
  • Proficiency in at least one scripting or object-oriented programming language.
  • Experience with SQL scripting and database servers such as SQL Server and MongoDB.
  • Familiarity with internet-based application security practices.
  • Proficiency in configuration management, automation, and orchestration tools.
  • Experience in the media domain is advantageous.
  • Knowledge of APIs and microservices is desirable.
  • Experience working with Java and MongoDB technologies is a plus.

OUR TEAM_

The team is responsible to provide support for all Talon tech platforms, producing the data insights to make business decisions, supporting the Finance users with NetSuite queries etc. The team supports 300+ internal Talon users and external users(Agencies, Media owners) who use the Talon tech platforms.

WHY US_

“Talon is a People focussed Company, with an entrepreneurial spirit, who give their staff the autonomy and tools to progress and develop in their careers”

Click on ‘apply for role’ to take a look at the job description which includes our full suite of benefits!

 

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.