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Head of Agency – Grand Visual

Location: London, Hybrid, Apply for role

Role Description

We are looking for a passionate, creative and strategic Head of Agency to lead our client service team and drive our relationships with media, PR, and creative agency clients. This is a pivotal role that will shape the way Grand Visual collaborates with agency partners, delivering exceptional creative campaigns while driving growth and innovation.As Head of Agency, you will be responsible for managing key accounts, developing new business opportunities, and leading a high-performing client service team. You’ll balance operational excellence with long-term strategic thinking to ensure our clients continue to receive best-in-class service.

ABOUT US_

At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.

In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.

ABOUT GRAND VISUAL_

Grand Visual is the creative arm of the Talon Group, dedicated to delivering world-class creative services and maximising media value in the global Out-of-Home (OOH) market.

With clients like PepsiCo, Netflix, and Disney, we’re at the forefront of innovation, delivering experiential, digital, and creative campaigns across 70+ markets worldwide.

Our mission is to transform the OOH landscape with ideas that engage and inspire audiences globally.

THE ROLE_

We are looking for a passionate, creative and strategic Head of Agency to lead our client service team and drive our relationships with media, PR, and creative agency clients. This is a pivotal role that will shape the way Grand Visual collaborates with agency partners, delivering exceptional creative campaigns while driving growth and innovation.

As Head of Agency, you will be responsible for managing key accounts, developing new business opportunities, and leading a high-performing client service team. You’ll balance operational excellence with long-term strategic thinking to ensure our clients continue to receive best-in-class service.

WHAT WE’RE LOOKING FOR_

  • Proven experience in a senior client service or agency leadership role, with a strong background in OOH, creative, or experiential marketing.
  • Demonstrated success in growing accounts and driving revenue, with a track record of delivering high-impact campaigns for media and creative agencies.
  • Exceptional leadership skills, with the ability to inspire and manage teams under pressure.
  • Strong commercial acumen, with experience balancing operational costs and driving profitability.
  • Excellent communication and presentation skills, capable of managing stakeholders at all levels.
  • A strategic thinker who can balance long-term vision with immediate delivery needs.
  • Passion for innovation and a deep understanding of the evolving media landscape, including the integration of OOH and experiential.

WHY US_

This organisation is a People orientated business focused on high performance in a fast-paced exciting media and creative world.

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

  • We embrace change
  • We challenge respectfully
  • We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

  • We value collaboration and togetherness
  • We are empathetic
  • We embrace individuality

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

  • We grow and learn
  • We are trusted
  • We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.

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