Client Manager

Role Description

As Client Manager you will have direct management over the assistants, whilst reporting to the Business Director. You will be dealing with the day-to-day running of various accounts and clients, helping them with efficiencies whilst being accountable for their OOH campaigns.

ABOUT US_

At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet.

Evolve OOH is part of the Talon Group, and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

THE ROLE_

As Client Manager you will have direct management over the assistants, whilst reporting to the Business Director. You will be dealing with the day-to-day running of various accounts and clients, helping them with efficiencies whilst being accountable for their OOH campaigns.

Responsibilities:

  • Understand the strategy and objectives of the core accounts, using your knowledge and experience to deliver and add value
  • Find, build and develop new OOH relationships with clients, agencies and suppliers; and monitor the ongoing activities related to them
  • Manage multiple plans in multiple markets concurrently
  • Communicate accurate planning information and campaign statuses to clients, clearly and promptly
  • Compile and maintain accurate budgets and forecasts for senior management
  • Serve as the lead point of contact for all client account management matters
  • Build and maintain strong, long-lasting client relationships and maintain position as trusted advisor
  • Negotiate contracts and close agreements to maximise profit
  • Resolve client and campaign issues quickly, as and when they arise
  • Identify accounts with shrinking revenue, and reach out to them to ensure they are retained
  • Help build, maintain and utilise planning tools; ensuring all data and information is up to date and that the wider team are equipped to assist
  • Coach and supervise assistants on their project work, continually evaluating individual performance
  • Develop a comprehensive training plan for the Business Executives and Assistants.

WHAT WE’RE LOOKING FOR_

  • Extensive OOH planning experience and market knowledge, locally and globally (2+ years)
  • Exceptional commercial acumen
  • First class relationship management skills; with the ability to communicate across all levels, both internally and externally
  • Second language advantageous
  • Strong people management skills and the ability to maximise a team’s potential through ongoing motivation, evaluation and development
  • Versatility to work and travel across multiple markets.

OUR TEAM_

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different part of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

  • We embrace change
  • We challenge respectfully
  • We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

  • We value collaboration and togetherness
  • We are empathetic
  • We embrace individuality

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

  • We grow and learn
  • We are trusted
  • We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.